FAQ’S

General
Where Does Comfort Operate?

We operate in Sydney & Melbourne

Is Comfort a registered provider?

Yes, we are a registered provider of home care, disability (NDIS) and nursing services.

Do Comfort Offer Home Care?

Yes, comfort provide services to cater to individuals in-home care needs

Homecare
How do I access Commonwealth Home Support Programme Services?
  1. Call my aged care
  2. Have a home support assessment
  3. Agree on home support plan
  4. Select service providers and work out fees
  5. Manage your services
Am I eligible?

Eligibility is based on your care needs as determined through a face-to-face assessment, but you must also be: 

an older person who needs coordinated services to help them stay at home, or

a younger person with a disability, dementia or other care needs not met through other specialist services.

Your financial situation won’t affect your eligibility. But you will need a financial assessment to work out exactly how much you may be asked to contribute.

What is the wait time to receive my homecare package?

After you have been assessed as being eligible, how long it takes to get a Home Care Package depends on what package level you are eligible for. 

What are the levels of home care available:

Level 1 – Basic level care

Level 2 – Low level care

Level 3 – Intermediate level care

Level 4 – High level care

The expected wait time for approved Home Care Package levels to become available is:

Package level Approximate wait time

Level 1 – 3 to 6 months

Level 2 – 12+ months

Level 3 – 12+ months

Level 4 – 12+ months 

How urgently someone needs services can also impact how long it may take to receive a Home Care Package. Those with higher or more urgent needs are prioritised to receive services. 

Additional Links

https://www.myagedcare.gov.au/

Disability
Are Comfort disability a registered NDIS provider?

Comfort is a registered provider of the NDIS in NSW?

What is the NDIS?

The National Disability Insurance Scheme is a new way for people with disability to receive support, offering more choice, control and a lifetime approach to each person’s needs. It is usually referred to as the NDIS. To get started with the NDIS you will talk with a planner who works for or with the National Disability Insurance Agency, the NDIA or a Local Area Coordinator.

How does the NDIS help you?
  • Pursue your goals and aspirations
  • Actively take part in the community
  • Be more independent
  • Take part in social activities and work
Who is eligible for NDIS?

You may meet the disability requirements if:

  • You have an impairment or condition that is likely to be permanent
  • Your impairment substantially reduces your ability to participate effectively in activities, or perform tasks or actions unless you have assistance from other people
  • You can’t participate effectively even with assistive technology, aides and equipment
  • Your impairment affects your capacity for social and economic participation
  • You are likely to require support under the NDIS for your lifetime
What are some of the conditions that could be considered as disability?
  • Acquired brain injury
  • ADD
  • ADHD
  • Autism spectrum disorder
  • Cerebral palsy
  • Down syndrome
  • Dysgraphia
  • Dyslexia
  • Epilepsy
  • Hearing impairment
  • Muscular dystrophy
  • Paraplegia
  • Quadriplegia
  • Spina bifida
  • Vision loss
  • Plus more…

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